Defensive Practice: When Fear of Complaints Begins to Shape Patient Care – By Zal Saper, Ph.D., Registered Psychologist
One of the least discussed—but potentially most significant—consequences of British Columbia’s new Health Professions and Occupations Act (HPOA) is the increased likelihood of defensive practice. Defensive practice occurs when health care professionals begin making clinical decisions based not solely on what is in the client’s best interests, but also on how to reduce the risk of complaints, investigations, or regulatory consequences. At first glance, this may sound like a minor concern. After all, accountability is an essential part of health care. Psychologists, like other regulated professionals, support meaningful oversight and believe that those seeking mental health care deserve safe, ethical, and competent care. The concern arises when a regulatory environment unintentionally creates incentives for clinicians to avoid risk rather than provide the care that clients may truly need. The Clients Most in Need May Be the Ones Most Affected Psychologists often work with individuals experiencing severe emotional distress, trauma, PTSD, chronic mental illness, addiction, or complex interpersonal difficulties. Many of